It is the customer's responsibility to check the order at the time of purchase and before signing or making a deposit payment.

A minimum deposit of 40% is required on all orders.

Cancellation of orders from stock will incur a charge equivalent to 25% of the items total value.

Cancellation of items ordered by Planet Sofa & Beds Lda. specifically for a customer order will incur a charge equivalent to 40% of the cancelled items total value.

Outstanding balances for furniture packages must be received in the PLANET SOFA & BEDS Lda. bank account no less than 5 working days prior to scheduled installation date. We reserve the right to delay delivery until cleared funds have been received followed by a new delivery date for the furniture package.

We are currently able to offer the following payment methods: debit cards including Visa Electron and Maestro. Visa, MasterCard, Portuguese cheques, cash and bank or online transfers all in Euro currency only. Unfortunately we are currently unable to take card payments over the telephone.

For payments on delivery, drivers will only accept cash. Customers wishing to pay by cheque must pay 5 working days before delivery.

Customers must be aware that the arrival of products ordered from manufacturers and suppliers may be subject to variances from the estimated delivery date. We endeavour to meet all scheduled dates however on occasions delays in the arrival of products may require the rescheduling of deliveries.

All goods must be checked on delivery by the customer or their representative. We do not take responsibility for any damages or losses that occur after this time.

Should the hanging of mirrors, pictures or curtains be included in a package quote customers must be aware that unless specific location marks are left for our installation team it is possible that positioning may not be exact. Our highly trained staff will make every effort to locate items accurately and safely however no responsibility is accepted should the installation of these items result in any damage to the property. Please ensure that you have contents insurance for your property.

In the event of a client returning goods, proof of purchase and payment must be produced and the goods made available for returned within 5 days of purchase. Credit Notes will be issued for any goods returned. Goods returned will only be accepted in good condition. A delivery charge may be levied for the collection of goods.

A member of our team will liaise with the necessary parties to make sure delivery takes place. Customers must be aware that it is their responsibility to ensure that the property and entry is available to PLANET SOFA & BEDS Lda on the pre organised time and date. Failure to do so will result in an extra delivery costs equal to €3 for every 5km distance travelled in the round trip from our Lagos warehouse. Customers are also reminded that the property must be in a fit state to receive the goods upon delivery, failure to do so will also result in an extra delivery cost calculated in the same way.

If an agent or "key holder" is used for access to the property, the client is responsible for ensuring the delivery can take place and must organise this accordingly and confirm access with our delivery team. We cannot guarantee pre-organised delivery times and dates if 3rd parties are not available to arrange access.

Furniture packages cannot be booked for delivery until the property is finished to a degree that is acceptable for the delivery and installation of new furniture. We are unable to deliver to properties unless they are fully painted and with electricity and water. Access to levels above the 3rd floor requires an operational lift and all other routes must be by conventional staircase. Should an item of furniture not fit through these accesses it will be deemed the responsibility of the customer to arrange installation or alternatively the furniture will be returned and subject to applicable delivery and cancellation charges.Once furniture has been installed and delivery signed off, the items are then the responsibility of the customer and not PLANET SOFA & BEDS Lda.

If delivery is delayed more than 1 month from the original estimated delivery date a storage charge equal to €5 per item of furniture per week will be payable prior to the rearranged delivery date.

All goods remain the property of Planet Sofa and Beds Lda until the balance of the complete order is paid in full.